FAQ - OneStep

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OneStep

FAQ

Got questions? We’ve got answers.
 Explore our most commonly asked questions to learn more about how Onestep works,
 how to use it, and how it can help make blood sugar testing pain-free. Still need help?
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About Onestep

Is the Onestep lancing device really less painful?

A

Yes! Onestep uses patented TPC (Total Path Control) technology, ensuring the lancet moves in a straight line and stops gently. This significantly reduces pain. Many users, especially diabetic patients who need frequent blood glucose monitoring, report feeling little to no pain, making it ideal for home and daily use.
Is the Onestep lancing device complicated to use?

A

Onestep is designed for simplicity, reducing the traditional 9-step lancing process to just 4 easy steps. Its "one-step" operation (inserting the lancet primes the device) requires virtually no learning curve. Even elderly individuals or first-time users, such as diabetic patients managing their condition at home, can operate it in seconds. It's very convenient for self-testing at home or while traveling.
Is the Onestep lancing device safe and hygienic, especially for home use by diabetic patients?

A

Absolutely. The Onestep needle is completely hidden inside the device before and after use, preventing exposure. After lancing, a simple push of the ejector button discards the used lancet directly into a sharps container without ever touching the needle. This eliminates the risk of accidental needlesticks and ensures clean and safe home use, which is crucial for diabetes care.

How to Use

How do I use the Onestep lancing device for my blood glucose tests?

A It's simple: 1. Insert a SoftSense™ lancet into the front of the OneStep device until it clicks. 2. Gently twist off the lancet’s protective cap. 3. Press the OneStep device firmly against the side of your fingertip and press the trigger button. 4. After collecting your blood sample, recap the used lancet and then slide the ejector forward to safely discard it. The process is quick and convenient for daily diabetes management at home or on the go.

Can I use other brands of lancets with the Onestep lancing device?

A No. The Onestep lancing device is designed exclusively for use with SoftSense™ lancets to ensure optimal performance, comfort, and safety. Always use the designated SoftSense™ lancets for your diabetes testing needs.

How do I adjust the lancing depth on the Onestep device?

A The OneStep device features an adjustable depth dial at its rear with 9 settings (Levels 1-9). You can easily select the appropriate depth for your skin type and blood sample needs. For first-time users or diabetic patients with delicate skin, it's recommended to start with a lower setting. This makes it a versatile tool for home blood glucose monitoring.

Tips & Troubleshooting

What if I’m not getting enough blood for my test?

A

Too small a drop usually means the puncture is too shallow, circulation is low, the lancet isn’t fully seated, or thick calloused skin is resisting the finer needle; simply click OneStep® to a deeper setting, warm or massage your finger, insert a fresh lancet correctly, and—if your skin is tough—swap the 30 G for our wider 28 G or 26 G SoftSense® lancet; one of these tweaks will almost always give you a full, reliable sample.
Is the Onestep lancing device suitable for children, for example, those with Type 1 Diabetes?

A

Yes, OneStep’s virtually painless lancing and hidden needle design make it highly suitable for children. It significantly reduces fear and discomfort associated with blood sampling, making it an excellent choice for children with diabetes who require regular monitoring. It's designed to be gentle and easy to use at home.

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(Currently, it is only available in the United States.)

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